1. Returns
We accept returns under the following conditions:
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Items must be returned within 7 days of delivery.
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Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
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Return is applicable only for wrong, damaged, or defective products.
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Items like innerwear, accessories, and sale items are non-returnable for hygiene and safety reasons.
To initiate a return, please contact us at:
📧 cottoncuddlesandmore@gmail.com
📞 9599738383 / 9560111336
2. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
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If approved, the refund will be processed to your original method of payment or as store credit.
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Refunds typically take 5-7 business days to reflect, depending on your payment provider.
3. Exchanges
We offer exchanges only for size or product issues (if stock is available). To request an exchange, please contact us within 3 days of receiving your order.
4. Cancellation Policy
Orders can be canceled within 12 hours of placement. After that, they may already be in processing or shipping stage.
5. Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
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In the case of a refund for a defective or wrong item, we will bear the return shipping cost.
6. Contact Us
For any return, refund, or exchange-related queries, feel free to reach out:
Cotton and Cuddle More
📍 M-32, 1st Floor, Rajouri Garden, Delhi - 110027
📞 9599738383 / 9560111336
📧 cottoncuddlesandmore@gmail.com